Our Policies

Transparency & Compliance

Our Governing Policies

At Organic Pharmaceuticals Pvt. Ltd., we operate with full transparency and in strict compliance with applicable laws and industry standards. Please read our policies carefully.

Quality Policy

Effective Date: 1st January 2024 | Last Reviewed: 1st January 2025

At Organic Pharmaceuticals Pvt. Ltd., Quality is not a department — it is a culture. Our Quality Policy reflects our unwavering commitment to manufacturing pharmaceutical products that are safe, effective, and consistently meet the highest standards of quality.

Our Quality Commitment

Organic Pharmaceuticals Pvt. Ltd. is committed to:

  • Manufacturing pharmaceutical products in full compliance with WHO-GMP, ISO 9001:2015, Schedule M of Drugs & Cosmetics Act 1945, and all applicable CDSCO/State Drug Controller regulations.
  • Ensuring that every product released to the market has been tested and certified to meet the approved finished product specifications.
  • Sourcing all Active Pharmaceutical Ingredients (APIs) and excipients only from approved, audited suppliers with documented quality standards.
  • Maintaining a state-of-the-art, GLP-certified Quality Control laboratory with all equipment calibrated and qualified as per regulatory requirements.
  • Conducting regular internal audits, management reviews, and supplier audits to identify opportunities for continual quality improvement.

Good Manufacturing Practice

All manufacturing activities at our Dadri facility are conducted in accordance with the WHO Technical Report Series 986 (GMP for pharmaceutical products) and Schedule M of the Drugs & Cosmetics Act 1945 (as amended). Our facility undergoes regular regulatory inspections by State Drug Controllers and periodic third-party GMP audits.

Pharmacovigilance & Complaint Handling

We operate a robust pharmacovigilance system to capture, evaluate, and report adverse drug reactions (ADRs) in compliance with the CDSCO Pharmacovigilance Programme of India (PvPI). All product quality complaints are investigated thoroughly and resolved within 30 days of receipt. We maintain zero-tolerance for unresolved quality issues.

Continuous Improvement

Our Quality Management System is built on the principle of continuous improvement using Plan-Do-Check-Act (PDCA) methodology. Key quality metrics including batch rejection rates, customer complaint rates, OOS/OOT results, and audit findings are reviewed monthly by senior management to drive systematic improvements.

Employee Training

Every employee at Organic Pharmaceuticals Pvt. Ltd. receives role-specific GMP training at induction and ongoing refresher training. We believe that quality begins with our people, and we invest significantly in training and development to maintain a quality-conscious workforce.

This Quality Policy is approved by the Managing Director and is communicated to all employees. It is reviewed annually to ensure its continued relevance and effectiveness.

Suresh K. Mittal
Managing Director, Organic Pharmaceuticals Pvt. Ltd.
Date: 1st January 2025

Privacy Policy

Effective Date: 1st March 2024 | Last Updated: 19th March 2025

This Privacy Policy describes how Organic Pharmaceuticals Pvt. Ltd. ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website (www.organicpharmaceuticals.in) or interact with us via telephone, email, or other channels.

1. Information We Collect

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, company name, and postal address provided via contact forms or email communications.
  • Business Information: Drug licence number, GST number, and other business credentials for B2B partner verification.
  • Website Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools for improving user experience.
  • Communication Records: Records of emails, WhatsApp messages, and telephone enquiries to ensure continuity of service.

2. How We Use Your Information

We use your information to:

  • Respond to your product or service enquiries and provide customer support.
  • Process distributor applications, manufacturing partnership agreements, and purchase orders.
  • Send you product updates, new launches, and promotional communications (only with your consent).
  • Improve our website, services, and products based on user feedback and usage analytics.
  • Comply with applicable legal and regulatory requirements.

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with: (a) regulatory authorities as required by law; (b) third-party service providers (e.g., email platforms, analytics) bound by confidentiality agreements; (c) business partners with your prior written consent.

4. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and secure server infrastructure to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You may disable cookies in your browser settings, though this may affect certain features of our website.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact: info@organic-pharmaceuticals.com.

7. Changes to this Policy

We may update this Privacy Policy periodically. The latest version is always available on this website with the effective date noted above.

8. Contact for Privacy Queries

Data Protection Officer
Organic Pharmaceuticals Pvt. Ltd.
Organic Pharmaceuticals Pvt. Ltd., Near Navin Hospital, Railway Road, Dadri, G.B. Nagar, Uttar Pradesh — 203207
Email: info@organic-pharmaceuticals.com

Terms & Conditions

Effective Date: 1st March 2024

By accessing our website or engaging in business with Organic Pharmaceuticals Pvt. Ltd., you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.

1. General Terms

These Terms govern your use of the Organic Pharmaceuticals Pvt. Ltd. website and all products and services offered by Organic Pharmaceuticals Pvt. Ltd. (a company registered under the Companies Act 2013, operating from Dadri, Uttar Pradesh, India).

2. Product Information & Medical Disclaimer

All product information provided on this website is for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment. All pharmaceutical products are prescription drugs and must only be consumed under the supervision of a qualified medical practitioner.

3. B2B Transactions

  • All purchase orders are subject to availability, pricing confirmation, and credit terms agreed between parties.
  • Purchase orders once confirmed and in production cannot be cancelled without written consent and may attract cancellation charges.
  • Risk and title of goods pass to the buyer upon dispatch from our warehouse.
  • Buyers are responsible for ensuring valid drug licences and compliance with applicable drug laws in their state/territory.

4. Intellectual Property

All content on this website including text, images, logos, and product names are the intellectual property of Organic Pharmaceuticals Pvt. Ltd. and are protected under Indian and international copyright laws. Unauthorized reproduction or use is strictly prohibited.

5. Limitation of Liability

Organic Pharmaceuticals Pvt. Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products or services beyond the purchase value of the specific product in question.

6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.

7. Amendments

We reserve the right to amend these Terms at any time. Continued use of our website or services after such amendments constitutes your acceptance of the updated Terms.

8. Contact

For queries regarding these Terms, please contact: info@organic-pharmaceuticals.com

Returns & Refund Policy

Effective Date: 1st March 2024

This policy applies to B2B transactions between Organic Pharmaceuticals Pvt. Ltd. and our authorized distributors, stockists, and manufacturing partners. For patient/consumer concerns, please contact the pharmacy or hospital from which you purchased the product.

1. Grounds for Product Return

Products may be returned to Organic Pharmaceuticals Pvt. Ltd. under the following circumstances:

  • Manufacturing Defect: Products confirmed to have a manufacturing defect — including physical damage, incorrect labelling, wrong fill, or failed QC parameters — are fully eligible for replacement or credit.
  • Short Expiry: Products received with a remaining shelf life less than agreed in the supply terms are eligible for return within 15 days of receipt.
  • Wrong Product Dispatched: In the event of incorrect products or quantities being dispatched, we will arrange collection and replacement at our cost.
  • Product Recall: In the event of a mandatory or voluntary product recall, we will collect all affected batches and issue full credit notes.

2. Return Procedure

  • Returns must be initiated by contacting info@organic-pharmaceuticals.com or calling +91 88002 06259 within the applicable timeframes.
  • A Return Authorization (RA) number will be issued within 3 business days of a validated return request.
  • Products must be returned in original carton packs with the RA number clearly marked on the outer packaging.
  • Sample retention from the disputed batch will be tested in our QC lab to validate the complaint before processing credit/replacement.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been tampered with, improperly stored, or whose cold-chain has been broken.
  • Products returned beyond 30 days of delivery (except in case of active recall).
  • Products returned without prior Return Authorization.
  • Products procured from unauthorized distributors or grey market channels.

4. Refund Timeline

Upon validation of a legitimate return claim, we will issue either a replacement consignment or credit note within 21 business days. Cash refunds are not issued; credit notes may be applied against future invoices.

5. Manufacturing Partner Returns

Third-party manufacturing partners with quality disputes should refer to the specific Quality Agreement signed at the time of contract execution for detailed dispute resolution and return procedures.

Contact for Returns

Email: info@organic-pharmaceuticals.com
Phone: +91 88002 06259
Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST

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